Refund policy

Last Updated: July 19, 2026

Customer satisfaction is important to us at Restore Nutra. This policy outlines the conditions under which returns, exchanges, and refunds are accepted.

Eligibility for Returns

Due to the health, safety, and hygiene-sensitive nature of nutritional supplements, we are only able to accept returns under the following circumstances:

  • The product received is incorrect (wrong item shipped).
  • The product is damaged, defective, or tampered with upon arrival.
  • The product is expired or near expiry at the time of delivery.
  • The seal or packaging is broken or compromised upon delivery.

For hygiene and safety reasons, we cannot accept returns or exchanges on products that have been opened, used, or where the safety seal has been broken, unless the product itself is defective, damaged, or incorrect.

Return Request Window

Customers must report any issues with their order within 48 hours of delivery by contacting our support team with the following:

  • Order number
  • Description of the issue
  • Clear photos or video of the product, packaging, and shipping label

Requests submitted after this window may not be eligible for return or refund.

Return Process

  1. Contact our support team via phone, WhatsApp, or email with your order details and issue description.
  2. Our team will review your request and, if approved, provide instructions for returning the product or arranging a replacement pickup.
  3. Once the returned product is received and inspected, we will process your refund or replacement within the timelines specified below.

Refunds

Approved refunds will be processed as follows:

  • For prepaid/online orders: Refunds will be issued to the original payment method within 7–10 business days of approval.
  • For Cash on Delivery (COD) orders: Refunds will be issued via bank transfer or mobile wallet (such as JazzCash or Easypaisa) to an account provided by the customer, within 7–10 business days of approval.

Shipping charges, where applicable, are non-refundable unless the return is due to an error on our part (incorrect, damaged, or defective item).

Exchanges

If you received a damaged, defective, or incorrect item, we are happy to offer a free replacement, subject to product availability, in lieu of a refund, where preferred by the customer.

Order Cancellations

  • Orders can be cancelled free of charge before dispatch by contacting our support team.
  • Once an order has been shipped, it cannot be cancelled, but you may refuse delivery, and the applicable return process will apply once the item is returned to us.
  • Repeated cancellations of COD orders may result in restrictions on future COD eligibility.

Non-Returnable Items

The following are not eligible for return or refund:

  • Products with broken seals or that have been opened or used, unless defective or damaged upon arrival.
  • Items purchased on final sale or clearance, where explicitly marked as non-returnable.
  • Products returned without prior approval from our support team.

Contact Us

To initiate a return, exchange, or refund request, please contact:

Restore Nutra Phone: 0321-7378670 Email: info@restorenutra.com