Shipping policy

Last Updated: July 19, 2026

At Restore Nutra, we aim to get your order to you as quickly and reliably as possible. Please review our shipping terms below.

Order Processing Time

All orders are processed within 1–2 business days of order confirmation. Orders placed on Fridays, weekends, or public holidays will be processed on the next business day. During sale periods or high-demand launches, processing times may be slightly extended, and we will notify customers of any significant delays.

Delivery Timelines

  • Major cities (Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, and other metropolitan areas): 2–4 business days
  • Other cities and remote areas across Pakistan: 4–7 business days

Delivery timelines are estimates provided by our courier partners and are not guaranteed. Delays may occasionally occur due to weather conditions, courier operational issues, public holidays, or circumstances beyond our control.

Shipping Coverage

We currently deliver nationwide across Pakistan. If you are unsure whether we deliver to your area, please contact us before placing your order.

Shipping Charges

A flat shipping fee of PKR 250 is applied to all orders across Pakistan, regardless of order size or delivery location. This charge is clearly displayed at checkout before you confirm your order. From time to time, we may run free shipping promotions or waive this fee for orders above a certain value, which will be clearly indicated on the Website at checkout.

Cash on Delivery (COD) Orders

For COD orders, please keep the exact order amount ready for our courier partner at the time of delivery. Our team may contact you via phone call or WhatsApp to confirm your order and delivery address prior to dispatch. Orders that cannot be confirmed after multiple attempts may be cancelled.

Order Tracking

Once your order has been dispatched, you will receive tracking information via SMS, WhatsApp, or email, where available, so you can monitor your delivery status.

Failed Delivery Attempts

Our courier partners will typically attempt delivery up to 2–3 times. If delivery cannot be completed due to an incorrect address, unavailability of the customer, or refusal to accept the order, the order may be returned to us. Repeated failed COD deliveries may result in restrictions on future COD orders for that customer.

Incorrect Address or Contact Information

Please ensure that your shipping address and contact number are accurate and complete at checkout. Restore Nutra is not responsible for delays or non-delivery resulting from incorrect or incomplete information provided by the customer.

Damaged or Lost Shipments

If your order arrives damaged or is lost in transit, please contact us within 48 hours of the expected delivery date with your order number and, where applicable, photos of the damaged product and packaging, so we can investigate and resolve the issue promptly.

Contact Us

For any shipping-related questions, please reach out to:

Restore Nutra Phone: 0321-7378670 Email: info@restorenutra.com